What PlanetSpark’s Refund Policy Says — The Basics

PlanetSpark’s refund policy is clearly outlined in its Terms of Service and applies mainly to individual (“1:1”) enrolments. Here are the key points you should be aware of:

• Only 1:1 individual enrolments are eligible for refunds of unconsumed classes under the specified conditions.

• No refund or cancellation is allowed once a learner has completed 5 or more classes (including Learn, Practice, and Performance sessions).

• Refunds will be considered only if you have raised a refund query with PlanetSpark Support at customersupport@planetspark.in.

• The refund processing time is usually between 60 – 90 working days from the date the request is acknowledged.

Charges and Deductions Explained

If you’re eligible for a refund, PlanetSpark applies the following deductions before releasing any refund amount:

• For domestic (India) cases, cancellation charges of ₹1000 + GST per class are applied for each class already consumed.

• A processing fee of 20% of the total course fee will be deducted at the time of refund.

• There is no refund for down payment and registration fees under any circumstances.

• Per-class charges apply to the total number of classes taken; the processing fee applies to the entire course fee.

These details might appear strict compared to consumer goods return policies, but they reflect how educational services work — as soon as classes begin, resources, teachers, and scheduling are committed to specific students.

Why the Policy Works This Way

Unlike products that can be returned unused, educational services involve human resources, preparation time, curriculum planning, and scheduling well in advance. As soon as classes begin — even from the first session — teachers are allocated and lesson plans are set in motion. For this reason:

• Refunds are structured around actual classes consumed.

• The policy discourages stop-and-start enrollment that doesn’t benefit the learning environment overall.

This balance is intended to protect both the learning process and the interests of families who are seriously committed to their child’s skill development.

Real-World Refund Experiences Parents Mention

On consumer forums and review platforms, some parents have expressed frustration with delayed responses or confusing refund outcomes. These reports point to issues like communication gaps or slow resolution timelines. While such experiences vary by individual case and are sometimes outside the control of the core learning team, they highlight the importance of following the official refund process precisely and early.

How to Improve Your Chances of a Smooth Refund Experience

If you ever find yourself needing a refund, here are recommended steps that many parents find effective:

• Raise a query immediately with customersupport@planetspark.in once you decide to cancel.

• Provide clear details: enrolment ID, number of classes attended, reason for cancellation, and preferred contact info.

• Follow up respectfully if you don’t receive a reply within a few business days.

• Save replies and screenshots — it helps if the request goes into formal processing.

• Be prepared for a 60–90 working-day processing period — which is longer than typical product refunds but common in educational services.

A Balanced View for Parents Considering PlanetSpark

Understanding the refund policy before you enroll can reduce future frustration and help you make an informed decision. The PlanetSpark refund framework is designed to fairly consider both families and the continuity of learning commitments. While some parents may find the deductions or timelines challenging, the structured policy exists to ensure educational services remain sustainable and predictable.

For parents who want clarity on PlanetSpark refund rules, this structured approach — clearly stated in the Terms of Service and supported by formal procedures — provides a reliable reference point as you navigate your child’s learning journey